BWH Frequently Asked Questions(FAQ)

Institutions FAQ

Agents FAQ

Have a question? You can find below the answers to the most common questions we get asked by our customers. If your question is not answered nor asked below please do not hesitate to reach out to us via support@bwh.com.ng.


INSTITUTIONS FAQ

How to register an institution
On the left hand side menu tab, kindly click on “Register Your Institution”, at the top of the form, select between Formal School (mostly academic institutions like schools, or extra moral classes) or Skill Centre (mostly non academic institutions like handmade skill training). Be sure to fill in the correct details in the form accordingly, and click on the Submit button. You will be redirected to the next page where you can add the title of the Classes/Courses, their respective fees and time duration (in months), and medium of delivering the lecture (Online or On-site), then click on “Add” to submit the form.
Try changing your password by clicking on “Forgot Password.”
On the left hand side menu tab, kindly click on “Profile” and edit accordingly.
On the left hand side menu tab, click on “My Institutions” You can also access this page by clicking on “Institutions Registered” (located on the orange colour rectangular box on your dashboard).
On the left hand side menu tab, kindly click on “My institutions”, then click on the third button (yellow button) to delete the institution. Kindly note that this action will delete all registered classes/courses that might have been registered under the supposed institution, and the action cannot be reversed.
On the left hand side menu tab, click on My Institution, look out for the name of the institution you wish to add a new class to, look out for the edit button (the green colour square button carrying the pen symbol in the institution you wish to edit), click on it, be sure that “Classes/Courses'' is highlighted at the top of the page, then click on Add Classes to add a new class.
Following the previous question above to the point of “Classes/Course”, click on Existing Classes, click the first button (blue button) to edit the Name and Fees of the intended class/course.
Following the previous point above to the point of Existing Classes, click on the second button (red button) to permanently Delete the intended class/course.
Following the previous question above on How to edit a class/course name and fees to the point of Existing Classes, click on the third button (black button) to deactivate the intended class/course if you don't want students to enrol into it at the moment.
On the left hand side menu tab, click on My Institutions, you should see a list of your registered institutions, each having its own “profile page” kindly click “Profile Page” on any of the institution you wish to share, the profile page should open in a new tab, kindly go to the address bar of the page to copy the address and paste in the respect platforms you wish to share to.
On your dashboard, kindly click on “Students” in the big green rectangular box also carrying “Number of BWH Students”.
On your dashboard, kindly click on “Institutions Registered”in the big orange colour rectangular box also carrying “Number of Institutions”.
On the left hand side menu tab, kindly click on Transaction History: at the top of the page, click on Debit to view all debit transactions (cash that left your wallet) or click on Credit (cash added to your wallet) to view all credit transactions.

AGENTS FAQ

Login problem
Try changing your password by clicking on Forgot Password.
Use the search field to make your search accordingly, or, click on “Learning Institutions” on the left hand side menu tab, click on “Filter” on your top right hand side, filter according to State, Institution type (formal or informal), Category, when you get your prefered search result, click on Details (the green button) to see the list of classes/courses offered by the institution, click on “Enrol” to enrol for your prefered class/course, fill in the correct details accordingly and Submit.
On your dashboard, kindly click on “Students Registered” located on the green rectangular box (the second box on the dashboard), to view the total number of students registered.
On your dashboard, kindly click on “Institutions Registered” located on the orange colour rectangular box (the third box on the dashboard) to view the total number of students registered.
Kindly go to your dashboard, copy your Referral Link above and share by pasting in the respective platforms
On the left hand side menu tab, click on Profile, edit accordingly and click on Update Profile.
On the left hand menu tab, click on “Transaction History” at the top of the page, click on Debit or Credit to view the respective transactions.